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Indie Campers

Indie Campers shifts the hassle of planning a road trip towards an easy, personalized experience through digital innovation and the dedicated support of our customer care team. We offer the latest campervans in destinations across Europe and provide local travel advice, highlighting special places for an unforgettable road trip.


What started off as a three-van rental company in Portugal, brought to reality in 2013 by two good friends from Portugal and Austria, has become Europe’s largest campervan rental company. With a fleet of over 800 vehicles, we currently operate in more than 50 locations across Portugal, Spain, France, Germany, Netherlands, England, Scotland, Ireland, Switzerland, Belgium, Italy, Croatia, and Iceland. Aiming to provide travellers with the ultimate road trip experience, Indie Campers offers adventurers the opportunity to start their journey in one location and end it in any of our other depots

Indie Campers Rental Terms

Important Information About Your Rentals

On arrival, you will be required to sign a rental agreement with the operators of Indie Campers. Here is a summary of their terms and conditions.

Definitions

The following definitions apply for the Terms and Conditions of Indie Campers:

 * The Supplier means the operator of Indie Campers.
 * The Client is also referred to as the hirer (s) or renter (s).

Terms and Conditions

1. Cancellations and Refunds
1.1. If you need to cancel more than 33 days prior to the scheduled pick-up time, we will refund the full prepaid amount. If you cancel the booking less than 33 days before the scheduled pick up time, the applicable cancellation or no show fees will apply.
1.2. If you cancel your reservation within 32 to 18 days prior to the scheduled pick-up time the 50% deposit will not be refunded (cancellation fee), nevertheless the final remaining amount will not be charged.
1.3. If you cancel your reservation within 17 days prior to the scheduled pick-up time 100% of the reservation will be charged on your credit card (no show fee).
 
2. Payment / Credit Card

2.1. An initial deposit is payable upon confirmation of your booking and will be deducted from your nominated credit card. This deposit is non-refundable.
2.2. The balance amount is payable 40 days prior to the pickup date of your booking or upon confirmation if booked within 40 days of departure.
2.3. A bond amount is payable upon collection of your vehicle. Please note, that a bond amount is payable regardless of any Excess Reduction policies purchased. 
2.4. Your credit or debit card will be charged for 50% of the rental reserved inclusive of fees and taxes, when you confirm the booking. Method of pre-payment toward your rental may not be changed after confirmation. In the event your charge card is declined, you will not receive a rental confirmation.
2.5. At the time of rental prevailing exchange rates will apply.
2.6. While a charge card is an acceptable form of rental prepayment online, they will not be accepted for the credit hold required when you pick up your campervan.
2.7. The card presented at pick-up will be the card of record for the rental.
2.8. We'll require a credit card hold for any possible damages to the van, according to the Insurance Plan selected. A prepaid charge card is not accepted for this required hold.
2.9. Upon returning the vehicle, Indie Campers will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
 
3. Vehicle Availability and Upgrades
3.1. If the exact model booked is not available, Indie Campers reserves the right to provide you a similar category or better model, according to the pick-up location availability.
 
4. Documents / Driver´s License / Minimum Age
4.1. At the time of pick up, the driver must present a valid driver's license and credit card in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
4.2. The customer must have a valid license to drive in Europe and should be older than 18 years old. If the driver is younger than 25 years old, “Extended” insurance plan or higher is required.
 
5. Rental Duration
5.1. Vehicles are rented on nightly basis. The pick-up and drop-off days are considered rental days.
5.2. Late Pick-ups or Earlier Drop-offs that are customer´s responsibility do not entitle the customer to any refund of the unused portion of the rental.
5.3. Indie Campers operates 7 Days per week, check-in between 14:30-19:30 and check-out between 8:00-11:00. b) Indie Campers requests that for pick-up and drop-off, if not on a Late/Early Fee, to be at the office before 19:30 (pick-up) and 11:00 (drop-off).
5.4. After-hours pick-ups or drop-off’s requested by the client are subject to an extra fee of 39€ (between 07.00 - 09.00 or 19.30 - 21.00) or 74€ (late night between 21:00 and 7.00)
5.5. Your total rental rate is calculated based on the information provided at time of reservation, the customer can request for changes until the pick-up time.
5.6. Your quoted rental rate is based on the exact parameters (locations, dates and times, etc.) of your particular rental. Changing your confirmed reservation parameters could result in a different rates.
 
6. Vehicle Damage / Insurance Plans
6.1. The vehicle is insured against third party vehicles and property damage;
6.2. The customer will have to pay a liability in respect of any damage incurred while in possession of the vehicle. The liability may be reduced by hiring one Insurance plan.
6.3. If the basic Insurance is taken, the customer is responsible for a maximum liability of 1999€, to cover the costs of any possible damages. Indie Campers has the right to block part or the full amount of this value on the credit card associated to the client.
6.4. If Extended Insurance plan is hired, the customer is responsible for a maximum deposit of 749€, to cover the costs of any possible damages. This Insurance includes tire and windscreen cover, for accidental damage. Indie Campers has the right to block part or the full amount of this value on the credit card associated to the rental.
6.5. If Premium Insurance is taken, the customer is liable for the costs of any possible damages, until a maximum of 399€. This Insurance includes unlimited tire and windscreen cover, for accidental damages.
6.6. If the customer breaches any of the conditions of the clauses in the rental agreement, the insurance coverage will be voided, and the customer will be responsible for the total cost of all damages.
 
7. Booking Confirmation
7.1. When Booking and paying the initial deposit, the customer automatically agrees with Indie Campers Terms and Conditions.

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Indie Campers Rental Terms for travel between 01-Nov-2016 and 31-Dec-2026

Important Information About Your Rentals

On arrival, you will be required to sign a rental agreement with the operators of Indie Campers. Here is a summary of their terms and conditions.

Definitions

The following definitions apply for the Terms and Conditions of Indie Campers:

 * The Supplier means the operator of Indie Campers.
 * The Client is also referred to as the hirer (s) or renter (s).

Terms and Conditions

1. Cancellations and Refunds
1.1. If you need to cancel more than 33 days prior to the scheduled pick-up time, we will refund the full prepaid amount. If you cancel the booking less than 33 days before the scheduled pick up time, the applicable cancellation or no show fees will apply.
1.2. If you cancel your reservation within 32 to 18 days prior to the scheduled pick-up time the 50% deposit will not be refunded (cancellation fee), nevertheless the final remaining amount will not be charged.
1.3. If you cancel your reservation within 17 days prior to the scheduled pick-up time 100% of the reservation will be charged on your credit card (no show fee).
 
2. Payment / Credit Card

2.1. An initial deposit is payable upon confirmation of your booking and will be deducted from your nominated credit card. This deposit is non-refundable.
2.2. The balance amount is payable 40 days prior to the pickup date of your booking or upon confirmation if booked within 40 days of departure.
2.3. A bond amount is payable upon collection of your vehicle. Please note, that a bond amount is payable regardless of any Excess Reduction policies purchased. 
2.4. Your credit or debit card will be charged for 50% of the rental reserved inclusive of fees and taxes, when you confirm the booking. Method of pre-payment toward your rental may not be changed after confirmation. In the event your charge card is declined, you will not receive a rental confirmation.
2.5. At the time of rental prevailing exchange rates will apply.
2.6. While a charge card is an acceptable form of rental prepayment online, they will not be accepted for the credit hold required when you pick up your campervan.
2.7. The card presented at pick-up will be the card of record for the rental.
2.8. We'll require a credit card hold for any possible damages to the van, according to the Insurance Plan selected. A prepaid charge card is not accepted for this required hold.
2.9. Upon returning the vehicle, Indie Campers will process a release of the unused portion of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
 
3. Vehicle Availability and Upgrades
3.1. If the exact model booked is not available, Indie Campers reserves the right to provide you a similar category or better model, according to the pick-up location availability.
 
4. Documents / Driver´s License / Minimum Age
4.1. At the time of pick up, the driver must present a valid driver's license and credit card in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
4.2. The customer must have a valid license to drive in Europe and should be older than 18 years old. If the driver is younger than 25 years old, “Extended” insurance plan or higher is required.
 
5. Rental Duration
5.1. Vehicles are rented on nightly basis. The pick-up and drop-off days are considered rental days.
5.2. Late Pick-ups or Earlier Drop-offs that are customer´s responsibility do not entitle the customer to any refund of the unused portion of the rental.
5.3. Indie Campers operates 7 Days per week, check-in between 14:30-19:30 and check-out between 8:00-11:00. b) Indie Campers requests that for pick-up and drop-off, if not on a Late/Early Fee, to be at the office before 19:30 (pick-up) and 11:00 (drop-off).
5.4. After-hours pick-ups or drop-off’s requested by the client are subject to an extra fee of 39€ (between 07.00 - 09.00 or 19.30 - 21.00) or 74€ (late night between 21:00 and 7.00)
5.5. Your total rental rate is calculated based on the information provided at time of reservation, the customer can request for changes until the pick-up time.
5.6. Your quoted rental rate is based on the exact parameters (locations, dates and times, etc.) of your particular rental. Changing your confirmed reservation parameters could result in a different rates.
 
6. Vehicle Damage / Insurance Plans
6.1. The vehicle is insured against third party vehicles and property damage;
6.2. The customer will have to pay a liability in respect of any damage incurred while in possession of the vehicle. The liability may be reduced by hiring one Insurance plan.
6.3. If the basic Insurance is taken, the customer is responsible for a maximum liability of 1999€, to cover the costs of any possible damages. Indie Campers has the right to block part or the full amount of this value on the credit card associated to the client.
6.4. If Extended Insurance plan is hired, the customer is responsible for a maximum deposit of 749€, to cover the costs of any possible damages. This Insurance includes tire and windscreen cover, for accidental damage. Indie Campers has the right to block part or the full amount of this value on the credit card associated to the rental.
6.5. If Premium Insurance is taken, the customer is liable for the costs of any possible damages, until a maximum of 399€. This Insurance includes unlimited tire and windscreen cover, for accidental damages.
6.6. If the customer breaches any of the conditions of the clauses in the rental agreement, the insurance coverage will be voided, and the customer will be responsible for the total cost of all damages.
 
7. Booking Confirmation
7.1. When Booking and paying the initial deposit, the customer automatically agrees with Indie Campers Terms and Conditions.


Indie Campers Insurance

6. Vehicle Damage / Insurance Plans
6.1. The vehicle is insured against third party vehicles and property damage;
6.2. The customer will have to pay a liability in respect of any damage incurred while in possession of the vehicle. The liability may be reduced by hiring one Insurance plan.
6.3. If the basic Insurance is taken, the customer is responsible for a maximum liability of 1999€, to cover the costs of any possible damages. Indie Campers has the right to block part or the full amount of this value on the credit card associated to the client.
6.4. If Extended Insurance plan is hired, the customer is responsible for a maximum deposit of 749€, to cover the costs of any possible damages. This Insurance includes tire and windscreen cover, for accidental damage. Indie Campers has the right to block part or the full amount of this value on the credit card associated to the rental.
6.5. If Premium Insurance is taken, the customer is liable for the costs of any possible damages, until a maximum of 399€. This Insurance includes unlimited tire and windscreen cover, for accidental damages.
6.6. If the customer breaches any of the conditions of the clauses in the rental agreement, the insurance coverage will be voided, and the customer will be responsible for the total cost of all damages.